Latest Field Guides

Field NotesField Notes
Field Note: From Consoles to Copilots — How Each Generation Grew Up with a Different Tech Companion

Field Note: From Consoles to Copilots — How Each Generation Grew Up with a Different Tech Companion

What growing up with AI means for the next generation—and what we can learn from our own digital coming-of-age

Robert Dempsey
Robert Dempsey
Scaling with AIScaling with AI
How to Blend AI and Human Support to Deliver World-Class Customer Service

How to Blend AI and Human Support to Deliver World-Class Customer Service

Customers want speed and empathy. AI helps you scale both—when you use it right.

Robert Dempsey
Robert Dempsey
Scaling with AIScaling with AI
When to Hire a Human vs. When to Use an AI Agent

When to Hire a Human vs. When to Use an AI Agent

Not every task needs a person. Not every task should be automated. Here’s how to decide.

Robert Dempsey
Robert Dempsey
Scaling with AIScaling with AI
Using AI to Find Hidden Opportunities in Your Customer Data

Using AI to Find Hidden Opportunities in Your Customer Data

Most businesses don’t need more data—they need better insights. Here’s how AI helps you turn what you already have into growth.

Robert Dempsey
Robert Dempsey
Scaling with AIScaling with AI
How AI Can Help You Grow Without Growing Your Payroll

How AI Can Help You Grow Without Growing Your Payroll

Practical ways to scale output, improve service, and expand operations—without overextending your team.

Robert Dempsey
Robert Dempsey
Field NotesField Notes
AI Is No Longer a Tool — It’s a Team Member. Are You Leading It Like One?

AI Is No Longer a Tool — It’s a Team Member. Are You Leading It Like One?

Why the future of AI leadership isn’t about technology — it’s about responsibility.

Robert Dempsey
Robert Dempsey
Data ReadinessData Readiness
How Bad Data Can Break Your AI (And How to Fix It Before It’s Too Late)

How Bad Data Can Break Your AI (And How to Fix It Before It’s Too Late)

How to catch — and fix — hidden data problems before they quietly destroy your AI systems.

Robert Dempsey
Robert Dempsey
Data ReadinessData Readiness
The 5 Golden Rules of Data Collection for Small Businesses

The 5 Golden Rules of Data Collection for Small Businesses

Simple, powerful habits that keep your data clean, clear, and ready for action.

Robert Dempsey
Robert Dempsey
Data ReadinessData Readiness
Simple Ways to Start Cleaning and Organizing Your Business Data Today

Simple Ways to Start Cleaning and Organizing Your Business Data Today

Small moves, big wins: simple ways to start cleaning your business data today.

Robert Dempsey
Robert Dempsey
Data ReadinessData Readiness
What Every Business Owner Needs to Know About Data Governance

What Every Business Owner Needs to Know About Data Governance

Why skipping data governance can quietly destroy even the smartest AI projects — and how to do it right.

Robert Dempsey
Robert Dempsey
Field NotesField Notes
Field Note: The Day AI Leaves People Behind—and How to Stay Ahead

Field Note: The Day AI Leaves People Behind—and How to Stay Ahead

How business leaders can close the AI skills gap—before it becomes an economic fault line.

Robert Dempsey
Robert Dempsey
Data ReadinessData Readiness
Why Good Data Beats Fancy Algorithms Every Time

Why Good Data Beats Fancy Algorithms Every Time

Why your data — not your tech — will decide your success with AI.

Robert Dempsey
Robert Dempsey
FirstBack
12
Next Last